Return and Refund Policy – Qamora

At Qamora, customer satisfaction is important to us. Please review our return and refund policy before placing an order.

1. Returns

Customers may request a return if an item arrives damaged, defective, incorrect, or significantly different from its description. Please contact us to discuss your issue and receive return instructions.

2. Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.

• Original packaging and included accessories should be retained.

• Proof of purchase or order details must be provided.

• Return requests should be submitted within 7 days of receiving the order.

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

3. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your payment provider or bank.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos or videos showing the issue so we can assist you.

5. Shipping Costs

Return shipping costs may be the customer's responsibility unless the return is due to an incorrect, damaged, or defective item, or applicable law requires otherwise.

Original shipping charges may be non-refundable unless required by applicable law.

6. Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the order has been processed or shipped.

7. Contact Us

For return, refund, or exchange inquiries, contact our support team:

Brand: Qamora
Phone / WhatsApp: +971 50 868 9947

We reserve the right to review return requests individually, subject to applicable consumer protection laws.

This policy does not limit any rights you may have under applicable law.